Public Notice on MainPower Account Creation and Estimated Billing

The Enugu State Electricity Regulatory Commission (the Commission) has received several complaints that MainPower Electricity Distribution Limited (MainPower) is indiscriminately creating new accounts for customers who already have existing accounts without providing dedicated meters to these customers. Consequently, subjecting such customers to pay additional estimated bills.

Published by

EERC Communications

Enugu, Nigeria — The Enugu State Electricity Regulatory Commission has raised concerns following a surge in customer complaints regarding the practices of MainPower Electricity Distribution Limited.

The Commission disclosed that several electricity consumers reported that MainPower has been indiscriminately creating new customer accounts for individuals who already have existing accounts. In many of these instances, customers were not provided with dedicated electricity meters, leading to serious concerns about billing transparency.

Estimated Billing Concerns

As a result of these actions, affected customers are allegedly subjected to multiple estimated bills, increasing their financial burden. While estimated billing is permitted under regulated conditions, the Commission emphasized that its misuse undermines fairness and accountability in the electricity sector.

Regulatory Position

The Commission reiterated its commitment to transparency, fairness, and efficiency, stressing that all electricity distribution companies must comply with established customer protection guidelines:

One customer should not have multiple accounts without proper justification
All customers should be provided with functional and dedicated meters
Billing processes must remain clear, accurate, and verifiable

The Commission confirmed that it is currently reviewing the complaints and will take appropriate regulatory action where necessary.

Read the Official Notice

For full details, stakeholders and members of the public can access the Commission’s official notice here:
👉 Public Notice on MainPower Creation of Unauthorised Customer Accounts

Consumer Advisory

The Commission encourages all affected customers to formally report their complaints through official channels. It assures the public of fair hearing, prompt resolution, and strict enforcement of regulatory standards.

Commitment to Sector Integrity

This development highlights EERC’s ongoing efforts to strengthen accountability and protect electricity consumers in Enugu State. By addressing such issues decisively, the Commission continues to build a power sector that prioritizes consumer rights, transparency, and efficient service delivery.